Fraud Processing for Modified Orders

When an order is modified, the modified order must be submitted for fraud risk assessment. Fraud risk data is collected by a set of JavaScript functions, called the JavaScript Collector, installed in the web page where the order was submitted. Typically the original order is placed by a consumer in the webstore, and the fraud risk data reflects the consumer's browser session in the webstore. A modified order is typically placed by a customer service agent, and the fraud risk data for the modified order reflects the agent's browser session in the customer service application.

Every order is placed in a fraud hold while fraud risk data is analyzed. Before a modified order can be released from fraud hold, both the original order and the modified order must be cleared by fraud risk analysis. If either the original order or the modified order is identified as a fraud risk, the order cannot proceed to fulfillment.

To accommodate the fraud risk analysis of modified orders, new fraud risk data fields are submitted. These new fields are optional, but should be valued where the information is available for modified orders. The new fields include:

• A flag to indicate that an order is a modified order
• The agent ID of the customer service representative who modified the order
• The original Order Management System order number
• The original webstore order number
• The original reference order number