About the Associate Delivery Workflow

The Associate Delivery workflow enables you, the Store Associate, to pick an order from store inventory and pack it for delivery to the customer. When the packages are ready for delivery, either you or another associate delivers the packages to the customers.

Customers like Associate Delivery because:

They can have their orders delivered directly to their doors quickly.
It can reduce shipping costs.

Retailers implement Associate Delivery for their online orders for several reasons:

Decreases shipping time and expense because orders can be delivered directly from the store to the customer, in some cases while the associate is on the way home after work
Can be offered to associates as an extra way to earn money.
Trucks that are already moving orders from fulfillment centers to customers' homes can deliver the orders to the store, where the associate takes over the final delivery.

This workflow comprises the pick process, the pack process, and the delivery process. The following sections are overviews of the processes. For details, click the Related Topics links to see the applicable topics.

The Pick Process

The pick process is the same for all workflows. This process consists of the following main steps.

Review the orders in your queue.
Generate your pick tickets.
Pick the items in the order. Procedures for picking vary; check with your store manager for the procedure used in your store.
Confirm that the pick ticket is complete.

The Pack Process

After you have picked the order and confirmed the pick, it's time to pack the order for shipment. This process consists of the following main steps.

Review orders that are ready to pack.
Scan items into one or more packages.
Generate packing slips and custom labels for the packages.
Confirm the shipment; adjust packages as necessary.

The Delivery Process

After the orders have been packed for shipment, they are ready for delivery. This process consists of the following main steps.

Review the orders that are ready for delivery.
Select the orders that you are going to deliver.
Print the delivery slips for the orders.
Determine the best route for the deliveries and print the delivery slip with the optimized route.
Deliver the packages.