Version 20.4: Release Notes

Version 20.4 of Radial Order Management (ROM) is scheduled for release in January, 2021. This document describes the content of the release, including:

  • Enhancements to the user experience
  • New features
  • Enhancements to existing features

The following sections explain the new features and enhancements in detail.

Enhancements to the User Experience

Sticky Seller

If you have access to multiple sellers and nodes, ROM logs you in to the first Seller and node in an alphabetical list. You must then choose the Seller that you want to work on. In previous releases, you had to do this every time you logged out and logged back in. In Version 20.4, ROM remembers the Seller that you last worked on and returns to that Seller when you log in again.

This behavior is especially useful if you normally only work with one Seller. For example, assume that you work only on a USA-based Seller, while your colleague works exclusively on a Italy-based Seller. When you initially log in, you must switch to the USA Seller. However, when you log out, ROM now remembers which Seller you were working with. When you log in again, you are taken to the USA Seller automatically. Your colleague, on the other hand, selects the Italy Seller. In this case, ROM returns to the Italy Seller.

Note: If you clear your cookies, you are defaulted to the first seller in an alphabetical list the next time that you log in.

Store Dashboard Store-Level Filtering

With Version 20.4, ROM is introducing hierarchy-level node counts on the Store Fulfillment Dashboard. If you are an Omni Administrator with access to multiple sellers and nodes, this feature enables you to easily see your Store Dashboard queue counts for the selected hierarchy level. You can therefore easily view the total queue counts for a seller (which is the current behavior) or view the queue counts for a selected store.

For example, assume you have access to one seller (MegaMart) and two nodes within that seller (Midtown Store & Uptown Store). If you log in to ROM and you want to view the queue counts for all nodes that you have access to, select the MegaMart seller from the profile section at the top-right of the screen. Each queue, such as the Ship-to Store Pick queue, shows a count that was cumulative on the pick counts in each node.

If the Midtown Store had eight orders in the Waiting to Pick queue and the Uptown store had six orders in the Waiting to Pick queue, the total count is 14. When you select the queue, ROM displays an intermediate page where you can select either the Midtown or Uptown Store to directly see the details within that node's Waiting to Pick queue.

To easily view only the pick counts for the Midtown Store, select the Midtown Store node within your profile section. The Ship-to Store Pick queue shows a count of eight, indicative of the store selected in your profile.

The Order Exceptions queue is set at a Seller level; therefore, those counts are only visible at the Seller Level, not at an individual store level. However, you can still access the Order Exceptions queue in the same manner you do today, but the counts are not displayed.

The Pick Ticket Summary, Putaway and Reprint Document operational tasks are at a node level. If you select one of these tasks while on the Seller-level profile, ROM displays a queue page where you can select the node that you want to view. Note: The Pick Ticket Summary counts are only visible when at the node level.

SLA Status Added to Queue Summary Screens

Queue summary screens now display an SLA Status indicator to show the status of a node's compliance with SLA requirements, enabling Omni Administrators to have a quick view into how each node is performing against their SLAs without requiring them to select each specific node's queue. The statuses are:

  • Green: Indicates that the node is within the SLA window.

  • Yellow: Indicates that the node is approaching the expiration of SLAs.

  • Red: Indicates that the SLA window for a node has expired.

Select All - Waiting to Pick

You can now select all of the orders in the Waiting to Pick screen at once. Simply check the box at the top left of the list. This enhancement enables Omni Administrators to perform bulk decline actions by selecting multiple orders with a single click.

When you select all the orders in the queue, the Bulk Decline and Pick Selected button activate, while the Get My Tickets and Pick buttons deactivate.

New Features

Uneven Exchange Configuration

An uneven exchange occurs when a different SKU is sent to a consumer as part of an exchange. The price of the exchange SKU can be different or the same. This feature enables clients to manage the eligibility of an uneven exchange and (optionally) the allowable price difference.

Configuration

  1. Navigate to Seller Configurations>Service Groups Configurations.

  2. Select Reship Service Group. The Reship Service Group Configurations screen appears.

  3. Activate the Uneven Zero Cost Reship Support toggle.

  4. Activate the Uneven Exchange Price Check toggle.

  5. In the Exchange Item Threshold field, enter a percentage. If the price difference of an uneven exchange is less than or equal to this value, the ZCR can be approved.

  6. Click or tap the Save button.

How It Works

When a Customer Service Representative puts in a request for a ZCR, ROM:

  1. Checks to see if the order exists.

  2. Checks to see if an exchange item is in the request and if the item exists in ROM.

  3. Checks to see if the item has a price and whether there is a difference between the exchange item price and the original item price.

  4. If the price difference is less than or equal to the Exchange Item Threshold, the exchange is accepted.

If the exchange is accepted, the Customer Service Representative can process the ZCR.

For More Information

For details on configuring the Reship Service Group, see Configure Seller Service Groups in the online help.

ISPU Inventory Hold after Adding Items to the Cart

This feature enables you to soft allocate inventory for a set period of time after shoppers add items to their carts. This behavior ensures that shoppers can complete their purchases without the risk of inventory becoming unavailable while they are completing their orders, which can increase shopper satisfaction.

Note: This feature is only available for orders with the ISPU fulfillment type.

Configuration

Implementation of this feature requires Radial's assistance. Because this feature requires analysis of your unique order volume and inventory, the necessary configurations are not available on the user interface. When configuring this feature, Radial sets the hold time for the soft allocation. The hold time specifies the number of minutes to continue the soft allocation. If the shopper does not submit the order during that time, the inventory is released.

How It Works

  1. A shopper places an item in the cart and selects a store for pickup.

  2. The webstore sends a request to ROM to soft allocate the item, reserving it for that order. When ROM receives the request, it reserves the inventory at the pickup location.

  3. If the shopper adds other items, the webstore updates the request and ROM soft allocates the additional items.

  4. If the shopper submits the order, the webstore sends the order to ROM and ROM allocates the inventory.

  5. If the shopper abandons the cart or delays submitting the order beyond the hold time, the inventory is released.

For More Information

See the About Safety Stock and Available to Promise Inventory topic in the online help.

Microsoft Surface Pro Certified

The Microsoft Surface Pro is now certified for use with the ROM UI for all Store Associate activities such as Pick and Pack.

If your company already uses the camera in this tablet to scan items, you can save operating costs by using it with all pick, pack, shopper pickup, and return processes within the ROM user interface. For more information on all supported devices, browsers, and languages, see Before You Begin in the online help.

Enhancements to Existing Features

Display Tracking Number

You can now view the tracking number for a shipped order on the Order Details and Fulfillment Order Details screens. This enables you to see the shipping status and the contents of each package.

On the Order Details screen, the tracking number appears on each item description.

On the Fulfillment Order Details screen, the tracking number appears in the order header.

Gift Wrap Fee

ROM now handles gift wrap fees through the order life cycle and displays them on the Order Details and Item Details screens.

If your company charges a gift wrap fee and a user accesses the Order Details screen:

  • The gift wrap fee is included in the total charges shown in the Order Summary.

  • The gift wrap fee is included in the charge displayed at the line level.

  • The gift wrap fee is shown on the Item Details popup.