Process In-Store Returns

If your store supports BORIS (Buy Online; Return In Store), you may need to process returns that customers bring into the store.

  1. Navigate to the Store Fulfillment Dashboard, then click or tap the Return Items tile in the Omni Operations workflow.

    The Order Lookup screen appears.

  2. You can look up the order in several ways:
    • If the barcode is on the Customer Receipt, scan it with the barcode reader.
    • If you know the order number, enter it, then click or tap the Search button. The Order Number screen for Returns appears.

      This screen shows the order information, the items to be returned, and the return history.
    • If you don't know the order number:
      • Search for the order by Fulfillment Order Number, Customer Name, or Email. A list of orders appears.
      • Find the order you want, then click the icon. The Order Number screen for Returns appears.
  3. In the Items to Return section, enter the quantity to be returned, select a reason for the return, and add any additional comments. If you enter a quantity that is more than the quantity in the order or if you do not select a reason, you receive an error message.
  4. Click or tap the Return button. A warning popup appears.

  5. If you're sure, click or tap the Continue button. An image of the Return Receipt appears.
  6. To print the receipt, click or tap the Print button and complete the Print dialog.
  7. Take the return and follow your store's process for dealing with returned items.

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