Manage Sellers

Your organization is made up of sellers. Sellers are created and initially configured when Radial Order Management is implemented, but you may need to update certain settings as time goes on.

To manage the sellers in your organization:

Click or tap the icon in the upper-left corner. The Main Menu appears.
Click or tap Omni Administration. The Omni Administration submenu appears.
Click or tap Seller A seller is part of an organization. It can represent a sales channel, geographic region, or line of business. Organizations can have more than one seller, but a seller can have only one organization. Configurations. The Seller Configurations submenu appears.
Click or tap Seller. The Manage Seller Configuration screen appears.
To view the settings for a specific Seller, click or tap the icon. The View Seller Configuration screen appears.
You cannot change any of the fields on this screen. However, if you need to update a setting, click or tap the Edit button.

To edit the settings for a specific Seller from the Manage Seller Configuration screen, click or tap the

icon. The Edit Seller Configuration screen appears.

This screen is long; you must scroll to see all the sections. To move quickly to a section, click or tap the section title in the screen table of contents on the right.

The following table describes this screen and what you can do.

Section	Subsection	Editable?	Fields	Notes
Seller Level Configurations	Seller Details	No	Seller ID Seller Name Inventory Organization The entity that owns the inventory. One Inventory Organization can have many Sellers; a Seller can have only one Inventory Organization. ID	These fields are set up during implementation. You cannot edit them.
	Seller Logos	Yes	Header Logo URL Menu Logo URL	You can define custom logos to appear in different areas of the application. Enter the applicable logo URLs.
	Max Duration	Yes	Max Duration Allowed to Ship The maximum number of days that a seller is allowed to ship orders. This number is used to calculate the Shipping Window. (Days)	The maximum number of days that this seller can ship orders. This value is used to calculate the shipping window.
	Fulfillment Types for Availability	Yes	In-Store Pickup A fulfillment process in which the shopper picks up orders in a retail store rather than having the orders shipped. Also called ISPU. See also Ship to Store. Ship-to Store A fulfillment process in which orders are shipped to a retail store where shoppers can pick them up. Also called STS. See also ISPU. Ship-from Store A fulfillment process in which orders are shipped from a retail store rather than a warehouse or distribution center. Also called SFS. Associate Delivery A fulfillment process in which retail store associate delivers orders to shoppers. Distribution Center Drop Ship	Check these fields to enable the different fulfillment types for this seller. These fulfillment options are used for availability calculations when a fulfillment type is not available. For example, an Inventory Quantity request from a webstore (usually from the product page) on the ROM UI Availability Search screen. These options control at a seller level whether distribution center inventory, dropship inventory, and/or store inventory should be considered for availability calculations.
SLA Service Level Agreement. Definitions and Notifications	ISPU In-Store Pickup.	Yes	Start Pick Process Approaching/Expired Complete Picking Approaching/Expired Customer Pickup Approaching/Expired	These fields define the Service Level Agreement A commitment between the retailer and customer that defines the level of service. For ROM, the service level agreement defines the elapsed time between order placement and fulfillment. Also known as SLA. for how long the Seller has to complete the defined processes for the In-Store Pickup fulfillment type. All SLAs for ISPU are based on the fulfillment order create time, with the exception of Customer Pickup Approaching SLA, which is based on the date/time when an order status is updated as Ready for Pickup.
	SFS Ship-from Store.	Yes	Start Pick Process Approaching/Expired Complete Picking Approaching/Expired Complete Packing Approaching/Expired Pick Expired Cancel SLA Auto Resource	These fields define the Service Level Agreement for how long the Seller has to complete the defined processes for the Ship-from Store fulfillment type. All SLAs for SFS are based on a fulfillment order create date/time. The Auto Resource toggle activates or deactivates automatic re-sourcing. When Auto Resource is activated, the Pick Expired Cancel SLA field appears. When the Pick Expired Cancel SLA time is reached, the order is pulled from the Pick queue and re-sourced to another node.
	STS Ship-to Store.	Yes	Start Pick Process Approaching/Expired Complete Picking Approaching/Expired Complete Packing Approaching/Expired Customer Pickup Approaching/Expired Pick Expired Cancel SLA Auto Resource	These fields define the Service Level Agreement for how long the Seller has to complete the defined processes for the Ship-to Store fulfillment type. All SLAs for STS are based on the fulfillment order create time, with the exception of Customer Pickup Approaching SLA, which is based on the date/time when an order status is updated as Ready for Pickup. The Auto Resource toggle activates or deactivates automatic re-sourcing. When Auto Resource is activated, the Pick Expired Cancel SLA field appears. When the Pick Expired Cancel SLA time is reached, the order is pulled from the Pick queue and re-sourced to another node.
	Associate Delivery	Yes	Start Pick Process Approaching/Expired Complete Picking Approaching/Expired Complete Packing Approaching/Expired Customer Delivery Approaching/Expired	These fields define the Service Level Agreement for how long the Seller has to complete the defined processes for the Associate Delivery fulfillment type.All SLAs for Associate Delivery are based on a fulfillment order create date/ time.
Decline Reasons	Pick Decline Reasons	Yes	Code Enter Reason	To add a decline reason, click or tap the Add Decline Reason button. By default, the entry fields are hidden; they do not appear until you click or tap the Add button. To delete a decline reason, click or tap the icon.
	Customer Pickup Decline Reasons	Yes	Code Enter Reason	To add a decline reason, enter the new code and reason. To add more reasons, click or tap the Add Decline Reason button. To delete a decline reason, click or tap the icon.
	Pack Decline Reasons	Yes	Code Enter Reason	To add a decline reason, enter the new code and reason. To add more reasons, click or tap the Add Decline Reason button. To delete a decline reason, click or tap the icon.
	Check In Decline Reasons	Yes	Code Enter Reason	To add a decline reason, enter the new code and reason. To add more reasons, click or tap the Add Decline Reason button. To delete a decline reason, click or tap the icon.
Inventory Adjustment Reasons		Yes	Code Description	To add an adjustment reason, click or tap the Add Adjustment Reason button. By default, the entry fields are hidden; they do not appear until you click or tap the Add button. To delete a decline reason, click or tap the icon.
Print Documents	Require Documents	Yes	Pick Ticket A document that specifies the items in an order. The Store Associate uses the pick ticket to assemble the order. Hold Ticket A document that accompanies an order that is waiting for the customer to pick it up. Customer Receipt Pack Slip Order Created Receipt Delivery Slip Return Receipt	To mark a document as required, click or tap the checkbox next to the document type.
Order Exceptions	Require Order Exceptions	Yes	Carrier Exception Max Split Exception Max Resource Exception	To enable Client Administrators to view and resolve order exceptions, click or tap the checkbox next to the applicable exception.
Sales Order Status Descriptions	Custom Status Descriptions	Yes	Included in Shipment Released Scheduled Ready For Pickup Return Created Return Received Order Delivered Cancelled Pickup Complete Shipped In-Store Return Created STS Order Cancelled ISPU Order Cancelled Created Back Ordered Shipment Packed	To create a customized description for these status descriptions, enter the new description in the Description field.
Fulfillment Order An order that is ready to be picked, packed, shipped, and/or picked up. Status Descriptions	Custom Status Descriptions	Yes	Shipment Shipped Shipment Invoiced Customer Picked Shipment Packed Ready For Backroom Pick Ready For Pickup Ready For Packing Pick Ticket Generated Shipment Delivered Shipment Cancelled Shipment Created	To create a customized description for these status descriptions, enter the new description in the Description field.
Package Configuration	Add a Package	Yes	Package Description Weight Packing Material Weight Height Width Length Package Type	To add a package, click or tap the Add a Package button. By default, the entry fields are hidden; they do not appear until you click or tap the Add button. Enter the package description, weight, packing material weight, height, width, and length in the applicable fields. Be sure to specify the appropriate units for each. To add additional packages, click or tap the Add a Package button. You must enter a value greater than zero in the weight, packing material weight, height, width, and length fields; otherwise, you receive a validation error. To specify an expanded package type, such as a polybag, use the Package Type field. To delete a package, click or tap the icon.
ISPU Charge		Yes	Complete Picking Customer Pickup	In this section, you can configure when a customer's method of payment should be charged: Complete Picking:The customer is charged when the store associate completes the pick and the order status changes to "Ready for Pickup" Customer Pickup: The customer is changed when they actually pick up the order
PIN Configuration		Yes	Active (toggle) PIN Length	In this section, you can activate a requirement for a PIN number and set the length. The length can be from 2 to 20 digits.
Seller Region A collection of ZIP Codes, countries, or states/provinces Lookup Strategy		Yes	Lookup Level	Determines how seller regions are searched: Main Div Code Country Code Postal Code You must select a Seller Region Lookup Strategy for each country that you ship to. These countries are specified during implementation. You cannot add or delete a country.
Push Notifications			SMS Email	In this section, you can select SMS or email delivery methods for push notifications, and enable or disable specific notifications in the toggle-based list for each fulfillment type.

When you complete your updates, click or tap the Save button.