Return Merchandise Authorization

Return Merchandise Authorization (RMA) enables customers to initiate returns on the webstore without involving Customer Care. The RMA is an API based service used primarily by customers / Customer Care agents / store associates through multiple customer touch points. The inclusion of an RMA service to the existing RLS service enables all the capabilities that exist now with RLS and provides functionality for returns.

Overview

RMA Service exposes unique operations to:

• RMA Eligibility - Perform return eligibility check for an order and return eligible / ineligible items.
• RMA Request - Create unique RMA ID and return / email RMA confirmation.
• RMA Lookup - Perform RMA look up / package eligibility and return RMA IDs / RMA details / package eligibility.

The above operations are exposed over HTTP. Clients should post XML requests to the RMA Service endpoint and will receive XML responses back.

Return Label Service (RLS) can be called to create return labels based on RMA information. Please refer to the RLS service documentation regarding how to use the RLS service.

Examples of typical requests and responses are provided later on this page.

Return Merchandise Authorization URI Summary

The Return Merchandise Authorization URI uses the service identifier rma.

URI domain name: Radial recommends using the new domain at apg.radial.com. To connect to production Radial APIs, use the following form of the URL:

https://apg.radial.com/v1.0/proxyname/storecode/function

You should have received the applicable information for proxyname, storecode, and function from your Radial representative.

Note: The old domain will still be in operation until further notice from Radial. For more information on Radial API URIs, see API Requests and Responses.

Error Codes