Review and Pick Items for In-Store Pickup and Ship-to Store

This topic explains how to review orders, pick them, and prepare them for customer pickup.

From the Dashboard, click or tap the Pick tile for the In-Store Pickup A fulfillment process in which the shopper picks up orders in a retail store rather than having the orders shipped. Also called ISPU. See also Ship to Store./Ship-to Store A fulfillment process in which orders are shipped to a retail store where shoppers can pick them up. Also called STS. See also ISPU. workflow.
Depending on your role, either the Queues screen or the Waiting to Pick screen appears.
If you have permission to access multiple fulfillment nodes, you see the Queues screen. It displays the orders, items, and quantities for all the nodes that you have access to. From this screen, you can view the orders to be picked at each node.
To see the orders that are waiting to be picked, click the icon for the queue that you want to see. The Waiting to Pick screen appears.
If you have access to only one node, the Waiting to Pick screen appears automatically.
To narrow the results, you can search for a specific order or group of orders. Read more about this.
Click or tap the icon. The Search panel appears.
Select your search criteria, then click or tap Search.
- Order Number: The number assigned by the OMS when the order is placed.
- Fulfillment Order An order that is ready to be picked, packed, shipped, and/or picked up. Number: The number assigned during the scheduling process.
- Fulfillment Type: Either ISPU In-Store Pickup. (In-Store Pickup/Ship-to Store), SFS Ship-from Store. (Ship-from Store A fulfillment process in which orders are shipped from a retail store rather than a warehouse or distribution center. Also called SFS.), or AD (Associate Delivery A fulfillment process in which retail store associate delivers orders to shoppers.), depending on the workflow.
- Summary: Show the number of items and the total quantity of items in the order. For example, if a shopper ordered four identical shirts, the summary would show 1 Item(s) and 4 Quantity.
- Due By: Shows the time remaining for the order to be picked. This time corresponds to the Service Level Agreement A commitment between the retailer and customer that defines the level of service. For ROM, the service level agreement defines the elapsed time between order placement and fulfillment. Also known as SLA. for the store. Teal indicates that there is plenty of time left, yellow indicates that there is only a short time left, and red indicates that time has run out.
- Curbside Pickup Order: Indicates whether the order is a Curbside Pickup order. These orders are delivered to shoppers parked outside the store.
- Actions: These icons that represent the actions you can perform.
  - Create a pick ticket for the order.
  - Create and print a pick ticket for the order.
  - View the order -- you can't edit it or create a pick ticket for it.
Now you're ready to retrieve your pick tickets. You can do this in several ways:
- To create the pick tickets assigned to you, click or tap the Get My Tickets button in the Action Bar.
- To allow the system to select the highest priority orders from the queue and create a pick ticket for them, click or tap the Pick button in the Action Bar. (The number of orders included in a single pick ticket is based on the system configuration.)
- To create a pick ticket for a specific order in the list, click or tap the icon.
- To create and print a pick ticket for a specific order in the list, click or tap the icon.
Regardless of how you create the pick ticket, the Pick Ticket A document that specifies the items in an order. The Store Associate uses the pick ticket to assemble the order. Details screen appears.
The Pick Ticket Details screen enables you to record the picked order. If you're picking the order without a paper pick ticket, select the quantity of each item in the Pick field. You can do this in two ways:
- Scan the items (recommended). As you scan items, the pick quantity updates automatically. To scan the items, you can use one of the supported scanners or a supported mobile device.
- Select the pick quantity for each item.
If you can't pick the ordered quantity, The Decline Reason field appears.
Select the applicable decline reason from the dropdown.
The buttons at the bottom of the screen enable you to confirm the picked order or save it for later completion and confirmation.
If you've completed the pick, click or tap Confirm.
In the confirmation dialog, enter the staging location, then click or tap Continue.
When you have completed the pick, ROM generates an email or text to the shopper. This notification contains instructions on where to park and how to notify the store that they are on the way or have arrived.