D02 Chat Bot
The Chat Bot dashboard provides an overview of chat bot performance.
Filters
The filter pane for this dashboard includes the following filters.
-
Date: specify a range of dates for this dashboard's data
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Seller Name
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Store Name
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Region
Data Items
Bots Contained
The percentage of chats handled by chat bot without transferring to an agent.
Chats Offered shows the total number of chats that arrived in the chat bot queue.
Bot Chats Handled
The total number of chats handled by chat bot.
Chat Bot Metric Summary
This table summarizes chat bot performance by day.
|
Column |
Description |
|---|---|
|
Days in SLA Date |
The date for this table row's data. |
|
Chats Offered |
The number of chats in the chat bot queue. |
|
Bot Chats Contained |
The number of chat handled by chat bot without transferring to an agent. |
|
Chats Transferred to Agent |
The number of chats that chat bot transferred to an agent. |
|
Bot Contained % |
The percentage of offered chats that the chat bot handled without transferring to an agent. |