D02 Order & Store Fulfillment

The Order & Store Fulfillment dashboard shows a single-day summary of orders in the fulfillment process, in both distribution centers and retail store locations.

Filters

The filter pane for this dashboard includes the following filters.

Time Period or Date: Use either filter to select a range of dates for this dashboard's data.
Seller Name
Fulfillment Type Desc: select the types of store fulfillment. The choices are In Store Pickup, Ship to Home, Ship to Store, and Other.

In addition to the filter pane, three key filters appear in the top row of the dashboard. Use these to filter by locations of fulfillment activity.

Fulfillment Node Category (Fulfillment Location Type)
Fulfillment Node Type (Fulfillment Node Type Desc)
Fulfillment Node (Fulfillment Node Desc)

Order Summary

The Order Summary section shows a single-day view of order activity.

New Orders

Orders shows the number of orders received in the selected time period.

Units shows the total number of units in the new orders.

Buyer Remorse

Orders in Buyer Remorse shows the number of orders currently in buyer remorse hold, a designated amount of time to allow for customers who change their mind and cancel their orders.

Units shows the total number of units in the orders in buyer's remorse hold.

Released Orders

Orders shows the number of orders released and ready for fulfillment after the buyer's remorse period.

If an order has multiple releases with different statuses, that same order is counted in each applicable widget: Released Orders, Fulfilled Orders, and Cancelled Orders.

Units shows the total number of units released and ready for fulfillment.

Fulfilled Orders

Orders shows the number of orders that have been fulfilled.

If an order has multiple releases with different statuses, that same order is counted in each applicable widget: Released Orders, Fulfilled Orders, and Cancelled Orders.

Units shows the total number of units that have been fulfilled.

Cancelled Orders

Orders shows the number of orders that have been cancelled.

If an order has multiple releases with different statuses, that same order is counted in each applicable widget: Released Orders, Fulfilled Orders, and Cancelled Orders.

Units shows the total number of units that have been cancelled.

New Orders Trend by Half-Hour

This bar chart shows the trend in new orders over the course of the day, with each bar representing a half-hour time slot.

To view a list of orders in a half-hour period, right-click the bar for that half-hour and select Jump to New Orders Detail Report. The report opens in a new browser tab.

New Orders Detail Report

To view this drill-down report, right-click one of the bars in New Orders Trend by Half-Hour. The report opens in a new browser tab and displays records for the half-hour period selected. For each order, the following information is listed:

Order Number: the order management system's order number
Web Order Number: the web store's order number
No of Orders: the number of orders (normally 1)
No of Units: the number of units in the order

Released Orders Trend by Half-Hour

This bar chart shows the trend in released orders over the course of the day, with each bar representing a half-hour time slot.

To view a list of orders in a half-hour period, right-click the bar for that half-hour and select Jump to Released Orders Detail Report. The report opens in a new browser tab.

Released Orders Detail Report

To view this drill-down report, right-click one of the bars in Released Orders Trend by Half-Hour. The report opens in a new browser tab and displays records for the half-hour period selected. For each order, the following information is listed:

Order Number: the order management system's order number
Web Order Number: the web store's order number
No of Orders: the number of orders (normally 1)
No of Units: the number of units in the order

Fulfilled Orders Trend by Half-Hour

This bar chart shows the trend in fulfilled orders over the course of the day, with each bar representing a half-hour time slot.

To view a list of orders in a half-hour period, right-click the bar for that half-hour and select Jump to Fulfilled Orders Detail Report. The report opens in a new browser tab.

Fulfilled Orders Detail Report

To view this drill-down report, right-click one of the bars in Fulfilled Orders Trend by Half-Hour. The report opens in a new browser tab and displays records for the half-hour period selected. For each order, the following information is listed:

Order Number: the order management system's order number
Web Order Number: the web store's order number
No of Orders: the number of orders (normally 1)
No of Units: the number of units in the order

Cancelled Orders Trend by Half-Hour

This bar chart shows the trend in cancelled orders over the course of the day, with each bar representing a half-hour time slot.

To view a list of orders in a half-hour period, right-click the bar for that half-hour and select Jump to Cancelled Orders Detail Report. The report opens in a new browser tab.

Cancelled Orders Detail Report

To view this drill-down report, right-click one of the bars in Cancelled Orders Trend by Half-Hour. The report opens in a new browser tab and displays records for the half-hour period selected. For each order, the following information is listed:

Order Number: the order management system's order number
Web Order Number: the web store's order number
No of Orders: the number of orders (normally 1)
No of Units: the number of units in the order

Fulfillment Node Summary

This section shows a quick view of current orders, organized by the type of fulfillment node that is processing the order.

Order Summary by Fulfillment Node Type

This bar chart shows the number of orders for each fulfillment node type.

Unit Summary by Fulfillment Node Type

This bar chart shows the number of units for each fulfillment node type.

New Orders by Fulfillment Node Type

This pie chart shows the share of new orders for each fulfillment node type.

Fulfilled Orders by Fulfillment Node Type

This pie chart shows the share of fulfilled orders for each fulfillment node type.

Cancelled Orders by Fulfillment Node Type

This pie chart shows the share of cancelled orders for each fulfillment node type.

Order Summary by Fulfillment Node Type

This table totals the orders in each order status, organized by fulfillment node type and fulfillment type.

Column	Description
Fulfillment Node Category	Top-level category of fulfillment node types.
Fulfillment Node Type	Type of fulfillment node.
Fulfillment Node	The specific fulfillment location.
Released Orders	The number of orders ready for fulfillment after the buyer's remorse period.
Released Units	The number of units ready for fulfillment after the buyer's remorse period.
Fulfilled Orders	The number of orders that have been fulfilled.
Fulfilled Units	The number of units that have been fulfilled.
Cancelled Orders	The number of orders that have been cancelled.
Cancelled Units	The number of units that have been cancelled.
Pick Declined Orders	The number of orders that have been pick declined.
Pick Declined Units	The number of units that have been pick declined.

Store Activity Summary by Fulfillment Node Type

This table totals the orders currently in each stage of store activity, organized by fulfillment node type and fulfillment type.

Column	Description
Fulfillment Node Category	Top-level category of fulfillment node types.
Fulfillment Node Type	Type of fulfillment node.
Fulfillment Node	The specific location of fulfillment activity.
Orders in Buyer Remorse	The number of orders currently in the hold period for buyer remorse.
Waiting for Check In	The number of orders waiting to be checked in.
Waiting for Pick	The number of orders waiting to be picked by a store associate.
Waiting for Customer Pick	The number of orders waiting for customer pick.
Waiting for Pack	The number of orders waiting to be packed.
Waiting for Pack Approaching	The number of orders close to the SLA maximum time in waiting for pack.
Waiting for Customer Approaching	The number of orders close to the SLA maximum time in waiting for customer pick.
Backroom Pick Approaching	The number of orders close to the SLA maximum time in waiting for backroom pick.
Waiting for Pick Expired	The number of orders that exceeded the SLA maximum time in waiting for pick.
Waiting for Pack Expired	The number of orders that exceeded the SLA maximum time in waiting for pack.
Backroom Pick Expired	The number of orders that exceeded the SLA maximum time in waiting for backroom pick.

Store Summary

The Store Summary section shows a quick view of current orders in Store Fulfillment. When you select this section, the filters in the top row of the dashboard are automatically limited to retail store activity.

Ship to Home

Released Orders shows the number of orders designated for Ship-to-Home Store Fulfillment.

Fulfilled Orders shows the number of orders with fulfillment completed through Ship-to-Home.

Ship to Store

Released Orders shows the number of orders designated for Ship-to-Store Store Fulfillment.

Fulfilled Orders shows the number of orders with fulfillment completed through Ship-to-Store.

In Store Pick Up

Released Orders shows the number of orders designated for In-Store Pickup Store Fulfillment.

Picked Up Orders shows the number of orders with fulfillment completed through In-Store Pickup.

Ship to Home Retail Store Activity

This pie chart shows the share of Ship-to-Home orders in each store activity.

Ship to Store Retail Store Activity

This pie chart shows the share of Ship-to-Store orders in each store activity.

In Store Pickup Retail Store Activity

This pie chart shows the share of In-Store Pickup orders in each store activity.

Retail Store Order Summary by Fulfillment Node Type

This table totals the Store Fulfillment orders in each order status, organized by fulfillment node type and fulfillment type.

Column	Description
Fulfillment Node Type	Type of fulfillment node.
Fulfillment Type	The type of store fulfillment.
Released Orders	The number of orders ready for fulfillment after the buyer's remorse period.
Released Units	The number of units ready for fulfillment after the buyer's remorse period.
Fulfilled Orders	The number of orders that have been fulfilled.
Fulfilled Units	The number of units that have been fulfilled.
Cancelled Orders	The number of orders that have been cancelled.
Cancelled Units	The number of units that have been cancelled.
Pick Declined Orders	The number of orders that have been pick declined.
Pick Declined Units	The number of units that have been pick declined.

Retail Store Activity Summary by Fulfillment Node Type

This table totals the Store Fulfillment orders currently in each stage of store activity, organized by fulfillment node type and fulfillment type.

Column	Description
Fulfillment Node Type	Type of fulfillment node.
Fulfillment Type	The type of store fulfillment.
Total Open Orders	The number of orders in each store activity. There is a column for each activity: Backroom Pick Approaching, Backroom Pick Expired, Pick Ticket Inprogress, Picked, Scheduled, Waiting For Checkin, Waiting For Customer Expired, Waiting For Customer Pick, Waiting For Pack, Waiting For Pack Approaching, Waiting For Pack Expired, Waiting For Pick, Waiting For Pick Approaching, Waiting For Pick Expired.

Order Summary by Store

This table totals the Store Fulfillment orders in each order status, organized by fulfillment type and store location.

Column	Description
Fulfillment Node	The specific location of fulfillment activity.
Fulfillment Type	The type of store fulfillment.
Released Orders	The number of orders ready for fulfillment after the buyer's remorse period.
Released Units	The number of units ready for fulfillment after the buyer's remorse period.
Fulfilled Orders	The number of orders that have been fulfilled.
Fulfilled Units	The number of units that have been fulfilled.
Cancelled Orders	The number of orders that have been cancelled.
Cancelled Units	The number of units that have been cancelled.
Pick Declined Orders	The number of orders that have been pick declined.
Pick Declined Units	The number of units that have been pick declined.

Order Activity Summary by Store

This table summarizes Store Fulfillment orders activity by store.

Column	Description
Fulfillment Node	The specific location of fulfillment activity.
Fulfillment Type	The type of store fulfillment.
Total Open Orders	The number of orders in each store activity. There is a column for each activity: Backroom Pick Approaching, Backroom Pick Expired, Pick Ticket Inprogress, Picked, Scheduled, Waiting For Checkin, Waiting For Customer Expired, Waiting For Customer Pick, Waiting For Pack, Waiting For Pack Approaching, Waiting For Pack Expired, Waiting For Pick, Waiting For Pick Approaching, Waiting For Pick Expired.