Email Integration

A Radial Order Management-integrated webstore can be set up to send automated emails to customers at predefined transactional events. For each event type, the email's standard text and graphics are defined in an email template. When an email message is generated, the template information is combined with customer- and event-specific data.

Email integration uses the event-based Radial Notification API architecture. See the Notification APIs page for instructions on setting up to receive these events.

Integrating with Event APIs

See the following Event API pages for technical information on events that can be used to trigger emails, along with sample XML message files for each event.

• Order Backorder Event
• Order Confirmation Event
• Order Shipment Event
• Order Cancellation Event
• Order Credit Issued Event
• Order Returned In Transit Event
• Order Pickup Ready Event
• Order Pickup Reminder Event
• Order Pickup Complete Event
• Gift Card Activation Event
• RMA Confirmed Event

For a downloadable ZIP file that contains a set of example XML message files, see email-sample-messages.zip.

Email Message Templates

For annotated visual examples of email messages that are available to be customized, see email-templates-annotated.pdf.