D04 Outbound SLA

The Outbound SLA dashboard shows performance measures compared to Service Level Agreement targets for outbound shipments.

For most of the tables in this dashboard, additional hidden columns are available to display. For instructions, see Hide and Show Table Columns.

Filters

The filter pane for this dashboard includes the following filters.

Order Interfaced Date: Specify a range of dates to see information for orders that were interfaced during that period.
Seller Name
Region
Facility Name
Finalize/Pending: Select Finalized to see only performance measures with Finalized data. Select Pending to see only performance measures that are not final and could still change. To see all performance measure regardless of status, click Include All, or select both check boxes.
Cadence: Select one or more time units by which performance can be measured. The options are Fiscal Month, Fiscal Quarter, Fiscal Week, Fiscal Weekly, and Gregorian Month. To see all performance measures regardless of cadence, click Include All, or select all of the check boxes.
Order/Unit Level: Select Order to see only performance measures that are based on the number of orders. Select Unit to see only performance measure that are based on the number of units. To see all performance measure regardless of whether they are based on orders or units, click Include All, or select both check boxes.

Data Items

Jump Buttons

At the top of the Outbound SLA dashboard, four jump buttons offer navigation to second-level dashboards with additional information. The first three buttons are color-coded to match the color codes for the status column in the Service Level Results table.

Each of these second-level dashboards has a filter pane. By default, the filter options are copied over from the options you selected in the main Outbound SLA dashboard. However, you can independently change the filter options in a second-level dashboard without affecting the filter options of the main dashboard.

Click a button to open its corresponding dashboard. The second-level dashboard opens in a new browser tab. To return to the main Outbound SLA dashboard, close the tab for the second-level dashboard.

The following buttons are available:

Click the green SLA Pass button to open the Service Level Results - Pass Only dashboard, which shows a view of the Service Level Results table including only the rows with passing results.
Click the red SLA Fail button to open the Service Level Results - Fail Only dashboard, which shows which shows a view of the Service Level Results table including only the rows with failing results.
Click the yellow SLA Exception button to open the Service Level Results - Exception Only dashboard, which shows which shows a view of the Service Level Results table including only the rows with exception results.
Click the blue SLA Rules Details button to open the Outbound SLA Rules Details dashboard, which shows specifics of the SLA rules. For more information, see below.

Service Level Results

This table shows, by week, for each designated service level, the portion of orders that met the specified service level result.

The color-coded Status column shows whether the result met the target for each service level/week.

A green highlight indicates that a value falls within the SLA target range.
A red highlight indicates that a value is outside the target range.
A yellow highlight indicates that an exception occurred, which means that the normal SLA range does not apply for that week. See the Comments table for more information about SLA exception events.

Column	Description
Week	The calendar week.
Finalized / Pending	Whether data for this week has been finalized. Values are Finalized and Pending. Note: You can filter on these values, using the Finalize/Pending filter in the filter pane.
Measure Level	Whether this performance measure is based on the number of orders or units. Values are ORDER and UNIT. Note: You can filter on these values, using the Order/Unit Level filter in the filter pane.
SLA Name	The name assigned to the SLA definition. The name often indicates a type of service, such as GROUND, and a number of days. For example 2D means within two days, and 0D means same-day.
In SL	The number of orders (or units) shipped within the service level, that is, before the deadline in the service level definition.
Total SL	The total number of orders (or units) for which the specified service level rule applies.
Late	The number of orders (or units) shipped late. This number is calculated as Total SL - In SL.
Official Late	The number of orders (or units) considered late according to a service level calculation: (Total SL * Threshold %) - In SL. As an example, suppose Total SL is 17818; In SL is 15640; and Threshold Percent is 99%. The Total SL value, 17818, is multiplied by the Threshold Percent, 0.99, and the result is 17640. This number indicates the number expected to be shipped before the SLA-designated deadline. Next, In SL (the total actually shipped before the deadline) is subtracted from this number. 17640 - 15640 = 2000, which is reported as the Officially Late number in this example.
Threshold (%)	The portion of applicable orders (or units) that must be shipped before the deadline, according to the service level definition.
SL Result	A percentage calculated as In SL divided by Total SL. This column is color-coded green (within the defined range, that is, equal to or higher than the Threshold (%) value), red (outside the defined range), or yellow (a service level exception applied).

Forecast vs Demand Percentages

This table shows weekly actual orders and units and compares the actual values to forecasted values.

Column	Description
Week	The calendar week.
Measure Level	Whether this entry is based on the number of orders or units. Values are ORDER and UNIT.
Client Name	The name of the client, as recorded in Radial's systems.
Actual Orders	Actual order demand for the week.
Forecast Orders	Forecast order demand for the week.
Order Forecast %	The number of actual orders divided by the forecast number of orders for the week, expressed as a percentage.
Actual Units	Actual unit demand for the week.
Forecast Units	Forecast unit demand for the week.
Unit Forecast %	The number of actual units ordered divided by the forecast number of units for the week, expressed as a percentage

Comments

This table lists calendar weeks with comment entries. The comments can include reasons for exceptions to service level agreement, such as severe weather events.

Details

The details table selector lets you display any of four different table views:

Standard Order Detail: shipping details for standard orders (orders that are not included in any of the following special categories)
Gift Wrapping Detail: shipping details for orders including gift wrapped items
Hazmat Detail: shipping details for orders of items that require special handling because of a hazardous material designation
Customized Detail: shipping details for orders that require in-house customization before shipping

Click any of these titles to view the corresponding table. All four of these tables display the same set of table columns, listed below.

Column	Description
SL Class	The shipment class.
SL Subclass	Subclass of the shipment class.
Same Bus Day	For this subclass, the number of orders shipped the same business day the order was received.
Next Bus Day	For this subclass, the number of orders shipped on the next business day after the order was received.
2nd Bus Day	For this subclass, the number of orders shipped two business days after the order was received.
3rd Bus Day	For this subclass, the number of orders shipped three business days after the order was received.
4th Bus Day	For this subclass, the number of orders shipped four business days after the order was received.
5th Bus Day	For this subclass, the number of orders shipped five business days after the order was received.
6+ Bus Day	For this subclass, the number of orders shipped more than five business days after the order was received.
Total	The total number of orders shipped for this subclass.

Outbound SLA Rules Details

The Outbound SLA Rules Details dashboard shows information about the specific thresholds and other components that underlie outbound service level agreements for the selected client.

Outbound SLA Rules Details is a second-level dashboard. You can reach it by clicking the SLA Rules Details button in the main Outbound SLA dashboard. The details dashboard opens in a new browser tab. To return to the main dashboard, close the tab for the second-level dashboard.

Filters

The filter pane for this dashboard includes the following filters.

Seller Name
Region
Facility Name

General

The General table shows general information about a client's SLA rules.

Column	Description
Seller Name	The name of the seller or sub-client.
Client Link	A unique number that identifies the seller in the JDA system.
Measure Level	The basis for performance measure calculations. Order or Unit.
Overflow Logic	Is overflow logic enables for this seller? Yes or No.
Weekend Days as Workdays	Is a weekend day considered a workday for the purpose of performance measure calculations? Yes or No.
Uses SLA by Ship Start Date	Is the SLA based on shipping date for this seller? Yes or No.
Regional Brand	Is this seller considered a regional brand for SLA purposes? Yes or No.

Table Selector

There are several tables that show details of outbound SLA rules. Click any link to display the corresponding table. The choices are:

SLA Rules
Non-Work Days
Peak Days
Cutoff Times

SLA Rules

The SLA Rules table lists outbound service level agreements and specific inclusions and exclusions for each rule.

Column	Description
Seller Name	The name of the seller or sub-client.
Facility	The fulfillment facility for which the rule applies.
Ship Method	The rule applies to packages using this shipment method.
Ship Method Sub Category	The rule applies to packages using this shipment method subcategory.
Peak Type	The type of day for this rule. Peak or Non-Peak.
SLA Name	The name of the rule.
Include Custom	Does this rule include custom orders? Yes or No.
Include Gift Wrap	Does this rule include orders with gift wrap? Yes or No.
Include Hazmat	Does this rule include orders of designated hazardous materials? Yes or No.
Include Standard	Does this rule include standard orders? Standard orders are orders not designated as custom, gift wrap, or hazmat orders. Yes or No.
Special Cut ID	If a non-zero identifier is displayed, then programmatic rules are used to select the orders or units for which this SLA rule appies.
Special Cut ID Descr	A description of the special programmatic rules.
Effective Start Date	The beginning date for using this SLA rule.
Effective End Date	The final date for using this SLA rule.
Target Threshold (%)	The portion of applicable orders (or units) that must be shipped before the deadline, according to this rule.

Non-Work Days

The Non-Work Days table lists specific days that are considered non-work days and are excluded from SLA calculations. Non-work days are listed by client and facility.

Column	Description
Facility Name	The fulfillment work location.
Type	The type of non-work day, for example, Holiday.
Date	The specific date designated as a non-work day.
Description	The holiday name or an explanation for the non-work day designation.

Peak Days

The Peak Days table lists days that are designated peak days. Peak days and non-peak days have separate sets of SLA rules.

Column	Description
Facility Name	The fulfillment work location.
Peak Type	The type of peak day. There can be multiple types of peak days, each with its own set of SLA rules.
Start Date	The first day of the period of peak days.
End Date	The last day of the period of peak days.

Cutoff Times

The Cutoff Times table lists clock hours designated as specific thresholds for a given client and facility.

All times are given in US Eastern Time. For facilities in other time zones, the clock time shown in this table must be converted to the local time zone to determine the equivalent on-the-ground clock time at the facility.

Column	Description
Seller Name	The name of the seller or sub-client.
Facility Name_ID	The fulfillment facility for which the rule applies.
Ship Method	The rule applies to packages using this shipment method.
Peak Type	The type of day for this rule. Peak or Non-Peak.
Interface Cut Off Hour	The clock hour that is the cutoff for shipments for that day, in 24-hour format in US Eastern Time.
Day End Cut Off	The clock hour considered the end of day for shipping purposes, in 24-hour format in US Eastern Time. Any shipment made after this hour is consider to be shipped the next day.
Next Day Out By	This cutoff defines a clock hour after midnight, the period before which is considered part of the previous day. This value is typically used to accommodate time zone differences between local time and US Eastern Time. For example, a facility in California might have a Next Day Cut Off value of 3. This means that times before 3:00 a.m. Eastern Time, which is midnight Pacific Time, are part of the previous day, while times after 3:00 a.m. are part of the new day.
Special Cut ID	If a non-zero identifier is displayed, then programmatic rules are used to select the orders or units for which this SLA rule appies.
Special Cut ID Descr	A description of the special programmatic rules.
Effective Start Date	The beginning date for using this cutoff time rule.
Effective End Date	The final date for using this cutoff time rule.