Topics for Store Associates, Managers, and Customer Service Reps

This section contains topics that enable Store Associates, Store Managers, and Customer Service Representatives to perform their relevant tasks. It includes the following topics.

• About the Dashboard
• About the ISPU Workflow
  • Review and Pick Items for In-Store Pickup and Ship-to Store
  • Prepare Order for Customer Pickup (In-Store Pickup/Ship-to Store)
  • Prepare Order for Curbside Pickup (In-Store Pickup)
• About the Ship-from Store Workflow
  • Review and Pick Order for Ship-from Store
  • Pack and Ship Orders (Ship-from Store and Ship-to Store)
• About the Associate Delivery Workflow
  • Review and Pick Orders for Associate Delivery
  • Deliver Order to Customer
• About Omni Operations
  • Putaway
  • Search for an Order
  • View the Pick Ticket Summary
  • Reprint Documents
  • Handle Exceptions
  • Process In-Store Returns
• Manage Subscriptions
• Manage Return to Vendor Orders